Refund Policy
Last updated: August 1, 2026
Gemini Trade offers a transparent refund policy to ensure customer satisfaction. Please review the following terms carefully before making a deposit.
Refund Eligibility
You may request a full refund of your deposit within 7 days of your initial deposit, provided that no trading sessions have been initiated on your account. This 7-day guarantee applies to first-time deposits only.
Conditions
Refunds are subject to the following conditions: (a) the request is made within 7 calendar days of the deposit; (b) no automated trading sessions have been started; (c) the account is in good standing with no violations of Terms of Service; (d) identity verification has been completed.
Refund Process
To request a refund, contact our support team via the in-platform chat widget or email [email protected]. Include your account email and deposit transaction ID. Refunds are processed within 3-5 business days to the original payment method or wallet address.
Exclusions
Refunds are NOT available in the following cases: (a) more than 7 days have passed since the deposit; (b) any trading session has been initiated; (c) the account has been suspended for Terms of Service violations; (d) trading profits have already been withdrawn.
Network Fees
Blockchain network fees incurred during the original deposit are non-refundable. Refund transactions may also incur standard network fees, which will be deducted from the refund amount.
Partial Withdrawals
If you have earned trading profits, you may withdraw your original deposit amount plus any accrued earnings at any time through the standard withdrawal process. This is separate from the 7-day refund guarantee.
Disputes
If you believe your refund request was incorrectly denied, you may escalate by contacting [email protected] with detailed information about your case. We aim to resolve all disputes within 10 business days.
Contact
For refund inquiries, reach us at [email protected] or through the support chat.